Terrible communication practices
To be fair, we sent you a total of 15 replies to your inquiries. Our communication with you was constant and timely. You just hoped that we had the ability to speak via phone. To be honest, I wish we were big enough of a company to offer that as well but we are a small family business. You are entitled to your opinion but we are proud of the product we produced for you.
It looks great but more importantly it really helps keep the sun out.