Free Shipping On All Orders!

 


Privacy Policies

We pride ourselves in providing exceptional quality products that will last for years. Please read the following information regarding: 


Vinyl Colors: 

Since all computers have different resolutions and settings, it is impossible to get “web safe” computer screen colors to precisely match the colors of our vinyl. These colors are provided for viewing purposes and may be slightly different. As you may already know, the actual vinyl colors are far more vibrant than what you see on the screen. 


Ordering Information: 

For your safety and convenience, accept PayPal, MasterCard, Visa, Discover or American Express using a secure connection. We are 100% secure - feel free to check our Thawte certificate. If you prefer, send us a letter with the item(s) you wish to purchase and a check or money order (including shipping costs)to the following address: Custom Vinyl Graphics, PO Box 2781, Indian Trail, NC 28079. 


Cancellations: 

Please note that you have one hour to cancel your order, even if it has not yet shipped. Our ordering software reduces errors and provides a 99.9% shipping accuracy. Once an order goes into the software queue, it automatically must proceed to shipping. 


Returns: 

Custom Vinyl Graphics strives to be as flexible as possible. Please contact us to see if your item is returnable. MOST products UNOPENED in their original packaging can be returned if we receive them within 30 days. DO NOT send any products back before receiving an RMA number and address from us. Once we receive the product, you will be refunded the cost of the product minus the shipping and a 25% restocking fee. Please note, if you send your product back to the wrong address, there will be an additional charge for us to ship it to the correct address. 


Please note the following 2 exclusions: 

1) Laminated rear window graphics are NOT returnable. 

2) All custom jobs are final sale. There are absolutely no returns on custom items whether the product has shipped or not. Once a proof has been sent, there is no cancellation. 


Shipping: 

We generally ship via USPS Priority to keep costs at their lowest. Occasionally, products will be mailed via UPS Ground. We NEVER charge handling fees! Average processing/shipping time is 3-5 business days. Custom orders normally are shipped 7-10 days from approval. 


Privacy Policy: 

Custom Vinyl Graphics secures your personal information from unauthorized access, use or disclosure. Custom Vinyl Graphics secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Custom Vinyl Graphics does not sell, rent or lease your personal information to other third party companies.


* International orders can take up to 30 days to receive.

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★ Customer Reviews ★

Hear what our customers are saying...

171 reviews
82%
(141)
12%
(21)
3%
(5)
1%
(2)
1%
(2)
P
Custom Rear Window Decal
Pete Rogers (Lexington, US)
This is your place for vinyl graphics!

Custom Vinyl Graphics is fantastic! This is not my first dealing with them so I can tell you the positive service is consistent. They helped me with my initial designs and the alterations when I needed another order. They kept me in the loop during the whole process. They reminded me to double check my sizing attuned to the adage “Measure twice, cut once.” Everything was checked with me for approve before going to the printer. What you approve is exactly what you receive. There is no guessing about what is in the package when you receive it. Their representatives are knowledgeable, polite and after dealing with me, have the patience of Mom Teresa. Pricing is comparable to other places I’ve dealt with, however, the quality of service and end result put Custom Vinyl Graphics to the top of my list. So much so, that I asked that they add their logo to my design so I can advertise for them.

J
Freedom Isn't Free Eagle Vinyl Graphic
James Garren (Virginia Beach, US)
Great Decal

Fit perfect and looks great, high quality product!

Awesome patriotic car vinyl decal for an amazing looking car!

Flame Rip Checkered Flag

The quality is good and easy to install but I got the wrong order. I ordered the gray flame and got the red flame instead. Other then that it’s good.

Thank you for your honest review. I wish you would have contacted us before you applied the decals... we could've sent you the grey ones. I apologize for the error.

D
Custom Rear Window Decal
David Anderson (Lincoln, US)
Wonderful Product

Great customer service! I received much assistance with my design. Only downside was shipping. A shipping tube verses the USPS carton would be a great improvement. Removing creases from the product because of shipping was troublesome. I am still quite happy with finished results.

Thank you for your review. The decal looks amazing!

A
College Team Custom Rear Window Decal
Angela Haynes (Douglas, US)
Very Unsatisfied

Terrible communication practices

To be fair, we sent you a total of 15 replies to your inquiries. Our communication with you was constant and timely. You just hoped that we had the ability to speak via phone. To be honest, I wish we were big enough of a company to offer that as well but we are a small family business. You are entitled to your opinion but we are proud of the product we produced for you.